Anatomy illustrations from text

Health Technology Management

The following material is from a WHO document that is no longer available; however, the information is still valid and useful.

Health technology management units – Introduction

Organization and execution of all activities of health technology management (HTM) require skilled staff on both a technical and a managerial level. In a clinical engineering department, the technical personnel usually consist of technicians and clinical or biomedical engineers.

Biomedical or clinical engineers are educated in general engineering principles, the physical and biological sciences and their application to medical technology. Technicians, on the other hand, receive technical training with a primary focus on medical equipment maintenance. Alternatively, particularly in countries with fewer specialized training programmes, engineers and technicians may be trained in a related field (such as industrial engineering or electrical technology) and have taken certificate courses, received training or completed an apprenticeship enabling them to work in the area of medical equipment.

The engineering management personnel provide leadership. They set department policies, provide budget recommendations, supervise technical staff, arrange for training, set priorities for the department activities and develop and administer the overall programmes. The background of those in this position would include a biomedical or clinical engineering degree or similar, and familiarity with the health care environment and health care technology or a combination of business and technical training.

Health technology management should be carried out on all levels of health care and ideally should be coordinated by a designated health technology management unit within the ministry of health that dictates policies on planning of medical equipment allocation, development of technical specifications for procurement purposes, application/user training or other related elements. It should relate to other government agencies like the regulatory agency or the health technology assessment or similar units in the ministry of health.

Decision-makers can consult national centres for health technology for information on a host of issues including:

  • Medical equipment per facility, technical specifications, procurement best practices, maintenance procedures, content of user training courses, and steps required for certificate of need authorization.

Health technology management teams on all facility and administrative levels need to work together to ensure coordination and supervision across the entire system.

Procurement of health technologies is an indispensable element to ensure availability of products in health care service delivery. It can be defined as "the acquisition of property, plant and/or equipment, goods, works or services through purchase, hire, lease, rental or exchange" and is taken to include "all actions from planning and forecasting, identification of needs, sourcing and solicitation of offers, evaluation of offers, review and award of contracts, contracting and all phases of contract administration until delivery of the goods, the end of a contract, or the useful life of an asset".

In summary, standard procurement procedures comprise technology evaluation, planning and needs assessment, the actual procurement of the technology, installation, commissioning, and monitoring (Fig. 3.4-6).
Poor practices in procurement can lead to substandard provision or performance of health technology. Effective health technology procurement practice, on the other hand, can lead to safe, equitable and quality health care, and all parties involved can obtain the following benefits:

  • procurement staff gain by carrying out clear and accountable work done to internationally accepted standards;
  • funding agencies can trust that quality goods are being procured at the right price;
  • health service professionals obtain safe quality materials and tools that comply with accepted standards; and
  • most importantly, at the end of the process, patients can receive appropriate and effective health care treatment, if the medical devices purchased are handled effectively by the health care workers.

Good practices include transparency, good governance, the most economically advantageous for the equipment acquired – not necessarily the lowest price obtained through tender, but a good quality product that satisfies the need of the organization and of the final users; achieving timely delivery and handover; defining satisfactory and well-defined terms for delivery, installation, commissioning, training, payment and warranty; obtaining satisfactory after-sales service; and generating greater interest from the suppliers and manufacturers in submitting offers in the future.

Medical devices inventory management

Health technologies and in particular medical devices are essential in the delivery of quality health care as they enable health care providers to diagnose, treat, monitor and provide therapy to patients within an appropriate environment of care.

Quality management of medical devices helps ensure that these services are provided in a safe and effective way. Here, the medical devices inventory plays a vital role. Inventory management’s main tasks are to record the purchase, receipt, retirement and discarding of equipment. Moreover, once properly established, a medical device inventory is a powerful tool in the clinical engineering department and the health care facility as a whole, as it is used as input for various areas in the health care management cycle. It serves as the foundation for moving forward within the health technology management system and for ensuring safe and effective medical equipment on many levels. It helps to develop budgets for capital purchases, maintenance and running costs; it helps to build and support an effective clinical engineering department by allowing for workshop planning, hiring and training of technical support staff and establishing and maintaining service contracts; it helps to support an effective medical equipment management programme, including planning preventive maintenance activities and tracking work orders; and it helps to plan the necessary stock of spare parts and consumables.

Furthermore, developing replacement and disposal policies, developing purchasing and donations goals, analyzing facility risk and mitigation, emergency and disaster planning, and equipment needs assessments are all supported by the existence of a medical devices inventory.

Inventory management can be classified into three stages: First, the inventory of all medical devices has to be compiled. Here, accessories, consumables and spare parts inventories should be directly correlated with the main medical equipment inventory. Second, the inventory needs to be updated whenever there is any change. Third, an annual audit needs to be performed. The health care facility decides on the level of detail of data to be included in its inventory in order to satisfy its own requirements and according to its own capabilities.

Medical device maintenance – Introduction

Medical devices are assets that directly affect human lives. Some of them are considerable investments for which not only the procurement costs have to be taken into account but also the costs for operation, maintenance and consumables, which are often much higher than the initial costs. The maintenance costs especially, are often underestimated. In order to keep the medical equipment in a health care institution reliable, safe and available for use when it is needed for diagnostic procedures, therapy, treatments and monitoring of patients, it is essential for a health care facility – regardless of its size – to have a well-planned and well-managed maintenance programme. Such a programme also prolongs the useful life of the equipment and thereby minimizes the cost of equipment ownership.

A maintenance programme includes the following two types of procedures:

To plan, manage, and implement an effective medical equipment maintenance programme is a complex task. It is important to have a well-functioning clinical engineering department in place, which needs competent staff such as experienced biomedical engineers and well-trained equipment technicians.

Further material on HTM from the WHO can be found at this site.