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In Print
Booher, D. (2000). Communicate with confidence!: How to say it right the first time and every time. New York: McGraw Hill.
This book is a compilation of over 1,000 tips for improving interpersonal communication competence. The book is divided into sections on different categories of communication problems, including small talk, gender communication, and how best to criticize, apologize, and negotiate. The tips in this book can help you to express yourself more clearly and confidently in a variety of communication contexts.
Stone, D., Patton, B., Heen, S., & Fisher, R. (2000). Difficult conversations: How to discuss what matters most. New York: Penguin.
We've all found ourselves in those sticky situations where we know we need to confront someone about a problem and we know the interaction will be uncomfortable. This book offers advice for handling these unpleasant exchanges in a way that accomplishes our goals without anyone becoming needlessly hurt. This book walks you through the mistakes and the remedies that will boost your confidence when unavoidable clashes arise.
On the Web
http://www.associatedcontent.com/article/354613/how_to_practice_ethical_communication.html?cat=7
This website provides tips and advice for practicing and endorsing ethical communication standards in a variety of contexts.
http://www.queendom.com/tests/access_page/index.htm?idRegTest=683
This website offers a survey aimed at evaluating your communication skills. At the end of the questionnaire you will receive information about various dimensions of your communication skills.
On Film
Crowe, C. (Director). (1996). Jerry Maguire [Motion picture]. United States: Gracie Films.
Jerry Maguire is a smooth talking sports agent who is willing to say or do anything to get the biggest possible contract for his clients. One day he realizes that his fast talking and schmoozing is an unethical strategy for accomplishing his goals. When he issues a manifesto to his company laying out his new philosophy, he loses his job and all of his clients. In the aftermath of losing his job, he is forced to find a balance between accomplishing his professional goals as a sports agent and treating his constituents with honesty and respect.
Fleder, G. (Director). (2003). Runaway jury. [Motion picture]. United States: Regency Enterprises.
Nicholas Easter is a juror on a trial in which a gun manufacturer is on trial. Both of the lawyers are attempting to sway the jury, but Nick is on the inside where he is able to build interpersonal connections with his fellow jurors. He gets to know the strengths and weaknesses of the people on the jury and uses that knowledge to manipulate the jury to vote a particular way. He is a very strategic and skilled communicator, but his goal of swaying the jury is less than appropriate.