Chapter 2: Event Design

 Voice of the Industry

• Dr. Neil Cameron, The Centre for Creative Communities—http://centreforcreativecommunities.com.au

Example of Integrated Event

• Le Dîner en Blanc—http://dinerenblanc.info

Chapter 3: Creativity

Voice of the Industry

• Mr. Sean de Freitas, Designs by Sean—http://www.designsbysean.com

Creativity Techniques

• Mycoted—http://www.mycoted.com

Chapter 4: Budgeting

General Workers' Compensation Information

• https://en.wikipedia.org/wiki/Workers%27_compensation

Chapter 5: Proposals

Voice of the Industry

• Mr. Colya Dams, VOK DAMS Events GmbH—http://www.vokdams.de/en/index.php

Image Copyright Information

• http://www.stockphotorights.com/faq/#copy

Chapter 6: Contract management

Voice of the Industry

• Mr. Tony Zhao, Crown DMC—http://www.crowndmc.com

General Contract Law Information

• NOLO Law for All—http://www.nolo.com/legal-encyclopedia/contracts

Performing Rights Organizations

• American Society of Composers, Authors and Publishers (ASCAP)—http://www.ascap.com
• Broadcast Music, Inc. (BMI)—http://www.bmi.com
• Society of European Stage Authors and Composers (SESAC)—http://www.sesac.com
• Society of Composers, Authors and Music Publishers of Canada (SOCAN)—http://www.socan.ca

Alternate Dispute Resolution Information

• HG.org Legal Resources—http://www.hg.org/adr.html

Electronic Signatures

• ESIGN Act and UETA—http://www.docusign.com/esign-act-and-ueta

Chapter 7: The production team

Robert's Rules of Order for Meetings

• Robert's Rules Online—http://www.rulesonline.com/rror-12.htm

Conflict Resolution Tips

• HelpGuide.org—http://www.helpguide.org/articles/relationships/conflict-resolution-skills.htm

Voices of the Industry

• Dr. Marina Pochinok, Sochi 2014 Winter Olympics—http://www.sochi2014.com
• Mr. David Atkins, David Atkins Enterprises Pty. Ltd.—http://www.daeglobal.com

Health and Safety

• http://www.osha.gov/law-regs.html—Occupational Safety and Health Standards for the USA.
• http://laws-lois.justice.gc.ca/eng/regulations/SOR-86-304/index.html—Canada Occupational Health and Safety Regulations (SOR/86-304) for federally regulated workplaces (i.e. workers and venues).
• http://www.ccohs.ca/oshanswers/information/govt.html—Canadian Centre for Occupational Health and Safety, with links to all provincial organizations responsible for workplace safety, plus various guide books.
• http://www.hse.gov.uk—Health and Safety Executive in the United Kingdom, with links to applicable publications and standards, including some on event safety and managing contractors.
• https://osha.europa.eu/en—European Agency for Safety and Health at Work, with links to numerous research and analytical reports.
• http://www.safeworkaustralia.gov.au/sites/swa/pages/default—Safe Work Australia, with links to individual state regulators.
• http://www.ilo.org/wcmsp5/groups/public/---asia/---ro-bangkok/---sro-bangkok/documents/policy/wcms_182422.pdf—National Policy on Safety, Health and Environment at Workplace, Ministry of Labour and Employment, Government of India.
• http://www.labour.gov.za/DOL/downloads/legislation/acts/occupational-health-and-safety/amendments/Amended%20Act%20-%20Occupational%20Health%20and%20Safety.pdf—Copy of Act No. 85 of 1993: Occupational Health and Safety Act as amended by Occupational Health and Safety Amendment Act, No. 181 of 1993 for South Africa.
• http://www.saiosh.com—South African Institute of Occupational Safety and Health (Saiosh), a non-enforcement body dedicated to education in health and safety.

Chapter 8: Risk management

ISO 31000:2009 Risk management – Principles and guidelines, Part 2.1

• http://www.iso.org/obp/ui/#iso:std:iso:31000:ed-1:v1:en

IEC 31010:2009 Risk management – Risk assessment techniques

• http://www.iso.org/obp/ui/#iso:std:iec:31010:ed-1:v1:en

Crowd Control

• International Centre for Crowd Management and Security Studies—http://www.iccmss.co.uk

Voice of the Industry

• Mr. George Fawzi, Excel Travel S.A.E.—http://www.exceltrvl.net

National Standards Bodies

• USA. American National Standards Institute (ANSI) at http://www.ansi.org
• Canada. Standards Council of Canada (SCC) at http://www.scc.ca
• European Union. There are several individual ones for member countries, including:
• Finland. Finnish Standards Association (SFS) at http://www.sfs.fi/en
• France. Association Française de Normalisation (AFNOR) at http://www.afnor.org
• Germany. Deutsches Institut für Normung (DIN) at http://www.din.de
• Italy. Ente Nazionale Italiano di Unificazione (UNI) at http://www.uni.com
• Luxembourg. L'Institut Luxembourgeois de la Normalisation, de l'Accréditation, de la Sécurité et qualité des produits et services (ILNAS) at http://www.ilnas.public.lu
• Netherlands. Nederlandse Norm (NEN) at http://www.nen.nl
• Spain. Spanish Association for Standardisation and Certification (AENOR) at http://www.en.aenor.es/aenor/inicio/home/home.asp
• Sweden. Swedish Standards Institute (SIS) at http://www.sis.se/en/
• United Kingdom. British Standards Institution (BSI) at http://www.bsigroup.com
• Australia. Standards Australia (SAI) at http://www.standards.org.au/
• India. Bureau of Indian Standards (BIS) at http://www.bis.org.in
• South Africa. South African Bureau of Standards (SABS) at http://www.sabs.co.za

Non-Traditional Standards Development Bodies and General Guidelines for Overall Safety and the Operation and/or Use of Equipment

• The Safety Guidelines for the Live Performance Industry in Ontario—published by the Province of Ontario, Canada, and available at https://ccio.on.ca/resources/safety-guidelines-live-performance-industry-ontario
• The Event Safety Guide: A Guide to Health, Safety and Welfare at Live Entertainment Events in the United States—published by the Event Safety Alliance and available at http://eventsafetyalliance.org
• The Event Safety Guide (Second Edition): A Guide to Health, Safety and Welfare at Music and Similar Events—also known as HSG195 and published by the Health and Safety Executive (HSE) in the United Kingdom, available at http://www.hse.gov.uk/pubns/priced/hsg195.pdf
• The Purple Guide to Health, Safety and Welfare at Music and Other Events—published by the Events Industry Forum in the UK and intended to replace the HSG195. Available at http://www.thepurpleguide.co.uk
• Guidelines for Concerts, Events and Organised Gatherings—published by the Government of Western Australia Department of Health and available at http://www.public.health.wa.gov.au/cproot/2705/2/Concerts%20and%20Mass%20Gathering%20Guidelines.pdf
• Advice for Managing Major Events Safely, 1st Edition—published by the Victorian WorkCover Authority in Victoria, Australia, and available at http://www.worksafe.vic.gov.au/__data/assets/pdf_file/0010/12502/major_events_organisers_advice.pdf
• Event Safety Guide—Published by the Swedish Civil Contingencies Agency (MSB), this is a very comprehensive document with detailed sections in all areas of event safety. Available at http://www.msb.se/RibData/Filer/pdf/26172.pdf
• g-Guide: Guide to Global Standards of Health and Safety at Exhibitions and Conferences—Written primarily for the exhibition side of events by an alliance of companies, this is a guide much like The Event Safety Guide from the USA that covers all areas but also food safety and exhibit stand safety that are not covered as well in other documents. It is available from http://theg-guide.org/index.html

Example of Safety Regulations vs Guidelines

• Safety at Sports and Recreational Events Regulations in South Africa—http://www.gov.za/sites/http://www.gov.za/files/safetyatsports.pdf

Chapter 9: Production management

Applicable Unions (primarily North America)

• The International Association of Theatrical Stage Employees (IATSE)—http://iatse.net
• American Federation of Musicians (AFM)—http://www.afm.org
• ACTRA—http://actra.org/default.aspx
• Actors' Equity—http://www.actorsequity.org

Voice of the Industry

• Mr. David Clark, BC Event Management—http://www.bceventmanagement.com

Useful Templates

• Simply Communicate—http://www.simply-communicate.com/toolkits-templates

Chapter 10: Event followup

Return-on-Investment (ROI) Training and Consulting

• ROI Institute—http://www.roiinstitute.net

Voice of the Industry

• Ms. Debra Lykkemark, Culinary Capers Catering and Special Events—http://www.culinarycapers.com

Chapter 11: Information technology

Administrative Software (not endorsed but mentioned in the text—note that these are examples only; there are numerous other similar programs)

• Word processing, spreadsheets, email, presentations—Microsoft Office—https://products.office.com/en-ca/business/compare-office-365-for-business-plans?WT.mc_id=PS_Google_O365SMB_microsoft%20office_Text&WT.srch=1
• Database and configurable software—Filemaker—http://www.filemaker.com
• SalesForce—http://www.salesforce.com
• EventsAir—/http://www.eventsair.com
• Ungerboeck—http://ungerboeck.com

CADD Software (not endorsed but mentioned in the text—note that these are examples only; there are numerous other similar programs)

• Vectorworks—http://www.vectorworks.net/index.php
• Vivien—http://www.cast-soft.com/vivien/overview
• Meeting Matrix—http://www.meetingmatrix.com
• Social Tables—http://www.socialtables.com

Photo Editing Software (not endorsed but mentioned in the text—note that these are examples only; there are numerous other similar programs)

• Adobe Photoshop Elements, Adobe Photoshop Lightroom, Adobe Photoshop—http://www.adobe.com
• Corel Paintshop, Corel PhotoImpact—http://www.corel.com
• DxO Optics Pro—http://www.dxo.com/us/photography/photo-software/dxo-opticspro
• Serif PhotoPlus—http://www.serif.com/int/en/freedownloads/free-photo-editing-software/
• Capture One Pro—http://www.phaseone.com/en/Imaging-Software/Capture-One.aspx
• Xara Photo and Graphic Designer—http://www.xara.com/us/graphics/xara-photo-editing-software/?gclid=CN-uiPWMpMcCFZGBfgodjVsCug
• ACDSee Photo Editor—http://www.acdsee.com/?gclid=CKaaq4GNpMcCFVFsfgodNpICrg
• Cyberlink PhotoDirector Ultra—http://www.cyberlink.com/products/photodirector-ultra/features_en_CA.html?&r=1

Video Editing and Slide Show Creation Software (not endorsed but mentioned in the text—note that these are examples only; there are numerous other similar programs)

• Adobe Premiere Pro, Adobe Premiere Elements—http://www.adobe.com
• Final Cut Pro—http://www.apple.com/final-cut-pro/what-is/
• Pro Show Gold—http://www.photodex.com/proshow/gold
• PhotoStage Slideshow—http://www.nchsoftware.com/slideshow/
• Photostory Deluxe—http://www.magix.com/us/photostory-on-cd-dvd/deluxe/
• CyberLink PowerDirector—http://www.cyberlink.com/products/powerdirector-ultra/features_en_CA.html?affid=2581_1123_478_paidsearch-ca_0_1&gclid=CJWKuraPpMcCFcRlfgodCjIC-Q
• Corel VideoStudio Pro—https://store.videostudiopro.com/1184/purl-KWS_Std_VSPpro?gclid=CLism8SPpMcCFUhhfgodQCgFtg

DIY Web Site Creation Software and Hosting Software (not endorsed but mentioned in the text—note that these are examples only; there are numerous other similar programs)

• http://www.wix.com
• http://www.moonfruit.com
• http://www.weebly.com
• http://www.squarespace.com
• http://www.jimdo.com
• http://www.imcreator.com
• http://www.webs.com
• http://www.joomla.org
• https://wordpress.com

DIY Blog Hosts (not endorsed but mentioned in the text—note that these are examples only; there are numerous other similar programs)

• Blogger—http://www.blogger.com/home
• WordPress—https://wordpress.com
• Tumblr—http://www.tumblr.com

Educational Videos

• On many subjects—http://www.lynda.com/member.aspx

Voice of the Industry

• Mr. Corbin Ball, Corbin Ball Associates—http://www.corbinball.com

Chapter 12: Sustainability and Event Production

Sustainability Standards

• ISO 20121: Event Sustainability Management System - http://www.iso20121.org
• APEX/ASTM Environmentally Sustainable Event Standards - http://www.conventionindustry.org/StandardsPractices/APEXASTM.aspx

Certification (not endorsed but mentioned in the text)

• iCompli (for the APEX/ASTM standards) - http://www.icomplisustainability.com
• Green Globe - http://greenglobe.com/about/
• Sustainable Event Alliance - http://sustainable-event-alliance.org
• Canadian Standards Association - http://www.csagroup.org/global/en/home
• International Ecotourism Society - http://www.ecotourism.org
• Green Key Global - http://greenkeyglobal.com/about/

Global Warming

• Intergovernmental Panel on Climate Change (IPCC) reports - http://www.ipcc.ch
• Nongovernmental International Panel on Climate Change (NIPCC) - http://www.nipccreport.org
• CO2 Science - http://www.co2science.org

Voice of the Industry

• Mr. Jeff Quade, Global Experience Specialists (GES) - http://www.ges.com/us