Strategic Management for Tourism, Hospitality and Events

Introduction

I would like to thank you for using this text and I hope you will find it useful in your learning and appropriate for your needs. The purpose of this companion website is to help you use this the third edition of the textbook.
The book ‘contextualizes’ and applies relevant material from the strategic management; and, tourism, hospitality and events management literature and takes an international approach to what are inherently internationally oriented industry sectors. This approach is reflected in:

  • The application of concepts and principles;
  • Links to a wide range of relevant literature enabling further study;
  • A particular focus on smaller organizations (SMEs) recognizing that they form an important part of these sectors;
  • Taking an explicitly international approach for what are inherently internationally oriented sectors;
  • Emphasis of key points affecting this industry in particular; and,
  • Use of short illustrative examples and a series of longer cases drawn from across the industry and focusing on different parts of the world.

Clearly there are many examples to illustrate a text such as this, and I have chosen those which: I consider relevant, I can gain access to information, I can link with the academic material or I have personal experience of. However, I recognize that other illustrations could have been chosen, and clearly the examples represent those I have come across in some way.

You may well have access to your own illustrations and examples - which are equally relevant and reflect your own experience or your own geographical situation.

May I wish you all the best with your studies?

Nigel Evans
May 2019

Website links

Web Address Name and focus of activity
www.abacus.com.sg

Abacus GRS

www.accor.com

Accor Hotel Group

www.aerlingus.com

Aer Lingus Airline

www.airbnb.com

Airbnb Hospitality

www.airnewzealand.com

Air New Zealand Airline

www.aito.com

Association of Independent Tour Operators

www.alibaba.com

Alibaba online travel distribution

www.alliedmarketresearch.com

Allied Market Research

www.amadeus.com

Amadeus GDS

www.amrinternational.com

AMR International Strategy consultants

www.amtrak.com

Amtrak Rail System

www.aviationtoday.com/

Aviation Today aviation publication

www.bcdtravel.com

BCD Corporate Travel Management

www.bestwestern.com

Best Western hotel marketing alliance

www.biff.kr

Busan International Film Festival (BIFF)

www.britishairways.com/

British Airways Airline

www.carlson.com

Carlson Travel and Hotels Group

www.carnival.com

Carnival Cruise Lines

www.centreforaviation.com/

Centre for Aviation research & publications

www.contiki.com

Contiki Tour Operator

www.corporate.easyjet.com/

EasyJet Airline

www.corporate.ritzcarlton.com/

Ritz Carlton Hotels

www.coxandkings.com

Cox and Kings tour operations & travel intermediary

www.denver.org

City of Denver destination marketing

www.destinationcanada.com

Canada marketing organization

www.destq.com.au

Destination Q Queensland gov’t. & tourism partnership

www.discoverhongkong.com

Discover Hong Kong destination marketing

www.easyjet.com

EasyJet Airline

www.economist.com

The Economist Magazine: London, UK

www.edinburghfestivals.co.uk

Edinburgh Festivals event management

www.edmonton.com

Edmonton destination marketing & event management

www.enterpriseholdings.com

Enterprise car rental

www.expediainc.com

Expedia internet travel intermediary

www.ft.com

The Financial Times newspaper: London, UK

www.fynbos.co.za

Fynbos conservation group

www.keralatourism.org

Kerala state tourism organization

www.kuoni.com

Kuoni tour operator

www.gha.com

Global Hotel Alliance marketing alliance.

www.hilton.com

Hilton Hotel group.

www.hiltonworldwide.com

Hilton Hotel group.

www.hnagroup.com

HNA group, hotel and airline owner

www.hotelnewsresource.com

Hotel news resource: hotel publications

www.hotelrez.net

Hotel marketing alliance.

www.hyatt.com

Hyatt hotel group

www.iata.org

IATA international aviation body.

www.icao.int

International Civil Aviation Organization

www.icelolly.com

Ice Lolly internet travel intermediary

www.ihgplc.com

Intercontinental Hotel Group

www.inc.skywest.com

Skywest airline

www.inkaterra.com

Inkatarra resorts and hotels, Peru

www.itsmorefuninthephilippines.com

Philippines destination marketing

www.kenes-group.com

Kenes Event Management

www.keralatourism.org

Kerala Tourism destination marketing

www.kuoni.com

Kuoni Travel Group tour operator & travel intermediary

www.lhw.com

Leading Hotel of the World marketing alliance

www.livenationentertainment.com

Live Nation event management

www.lufthansa.com

Lufthansa Airline

www.lvcva.com

Las Vegas Convention &Visitors Authority (LVCVA)

www.marcopolo.com

Marco Polo hotel group

www.marketingbirmingham.com

Birmingham destination marketing

www.marketingmanchester.com

Manchester destination marketing

www.marriott.com

Marriott Hotel Group

www.meetingmagic.co.uk

Meeting Magic event management

www.merlinentertainments.biz

Merlin Entertainment theme park developer

www.messefrankfurt.com

Frankfurt Messe exhibition management

www.moxy-hotels.marriott.com

Moxy hotel Group

www.nationaltrust.org.au

National Trust Australia resource owner

www.nordnorge.com

North Norway destination marketing

www.olympic.org

Olympic Games event management

www.oneworld.com

One World Airline Alliance

www.panpacific.com

Pan Pacific Hotels

www.itsmorefuninthephilippines.co.uk/

Philippines destination marketing

www.pando.com

P and O cruises

www.purelifeexperiences.com

Pure Life Experiences Event organizer

www.qantas.com.au

Qantas airline

www.qtic.com.au

Queensland Tourism Industry Council

www.radionz.co.nz

Radio New Zealand

www.radissonhospitalityab.com

Radisson Hospitality Group

www.radissonhotelgroup.com

Radisson Hotel Group

www.reedelsevier.com

Reed Elsevier Group

www.reedexpo.com

Reed Exhibitions

www.relaischateaux.com

Relais Chateaux hotel marketing alliance

www.relx.com

Relx Publishing and Exhibitions

www.reuters.com

Reuters news agency

www.ryanair.com

Ryanair airline

www.sabre.com

Sabre GDS

www.scandic-hotels.com

Scandic Hotels

www.sever-group.ru

Sever group, Russian private investment company

www.skyscanner.net

Skyscanner internet travel intermediary

www.skyteam.com

Skyteam airline strategic alliance

www.slh.com

Small Luxury Hotels of the World marketing alliance

www.southwest.com

Southwest Airlines

www.staralliance.com

Star strategic airline alliance

www.strategicbusinessinsights.com

SStrategic Business Insights, strategy consultants

www.sunvil.co.uk

Sunvil UK tour operator

www.sxsw.com

South by Southwest festivals

www.teq.queensland.com

Tourism & Events Queensland destination marketing

www.thetravelcorporation.com

The Travel Corporation tour operators

www.thomascook.com

Thomas Cook travel group

www.thomascookgroup.com

Thomas Cook travel group corporate

www.tophotelchains.com

Top Hotel Chains, Web based hospitality information

www.tourism.australia.com

Tourism Australia, Australia destination marketing

www.trailfinders.com

Trailfinders travel intermediary

www.travelchinaguide.com

Travel China internet travel news group

www.travelcounsellors.co.uk

Travelcounsellors travel intermediary

www.travelmole.com

Travelmole internet travel news group

www.travelport.com

Travelport GRS

www.tuigroup.com

Tui plc travel group

www.tuitravelplc.com

Tui plc travel group corporate

www.ubm.com

UBM global events organizer 

www.ufi.org

Global Association of the Exhibition Industry

www.united.com

United Airlines

www.visitflorida.org

Visit Florida destination marketing

www.waterfrontpartnership.org

Baltimore Waterfront Partnership

www.westjet.com

Westjet airline

www.whc.unesco.org

UNESCO World heritage

www.whitbread.co.uk

Whitbread plc hotel group

www.wmf.org

World Monuments Fund

www.worldhotels.com

World Hotels marketing alliance

www.wttc.org

World Travel and Tourism Council (WTTC),

www.wyndhamhotels.com

Wyndham Hotels group

www.wyndhamworldwide.com

Wyndham Hotels group corporate

www.yourhotelsworldwide.net

Your Hotels Worldwide hotel marketing alliance

www.yum.com

Yum Brands fast food brand owner