Students

Please note: This title has recently been acquired by Taylor & Francis. Due to rights reasons, any multimedia resources will no longer be available.

Learning Objectives

Identify context and account for the effect of context on daily communication.
Identify the elements of the basic communication model and recognize when each is used effectively.
Pinpoint the competencies of an effective communicator and realize the role of culture, gender, technology, and ethics on communication effectiveness.
Reframe situations from others’ perspectives and identify one source of noise in personal interactions.

Recognize the importance of accurate perception in your everyday communication.
Analyze and improve the accuracy of your self-concept.
Analyze and improve your perception of others by pinpointing the perceptual errors that cause you the most trouble.
Develop the skills of self-reflection, mindfulness, and perception checking.

Incorporate several memory tips to improve your listening.
Identify and avoid major barriers to effective listening.
Pinpoint poor listening habits that you have and make and follow a plan to overcome them.
Recognize and use at least two listening skills needed in the informational, critical, and empathic contexts.

Pinpoint weaknesses in the way you use language and work to minimize at least two of them.
Notice the power of your words in shaping perceptions and attitudes and replace several ineffective words with more powerful ones.
Select at least one major obstacle to effective verbal communication in your life and locate a journal article to expand your understanding of it.
Implement one or more suggested verbal skills to correct a major obstacle to verbal communication in your life and ask for feedback on your successes.

Pinpoint your strengths and weaknesses when it comes to using nonverbal communication and work to minimize at least two weaknesses.
Recognize the different categories of nonverbal communication and demonstrate improvement in using nonverbal behaviors that effectively support your verbal messages.
Identify major functions of nonverbal communication and decide when each would be most appropriate to use in your own daily communication.
Improve your own nonverbal encoding by implementing several of the suggested nonverbal skills.

Determine where your relationships fall on a continuum from impersonal to interpersonal communication and adjust them as needed.
Identify your inclusion, control, and openness needs; evaluate whether your interpersonal relationships are fulfilling those needs; and adjust your personal relationships if needed.
Improve your interpersonal relationships by gathering needed information, developing conversation principles, and using appropriate self-disclosure.
Build and enhance successful interpersonal relationships at home and at work by applying the communication tips provided from at least one of the theories covered in this chapter.

Evaluate your relationships to determine which stage of development or deterioration is involved and make changes for improvement as needed.
Identify any conflict escalators present in your relationships and minimize their effects as well as assess your conflict style for handling them.
Communicate assertively by using confirming messages and improve the resolution of conflict in your relationships by using the win-win outcome.
Manage relationships and conflict in a flexible manner, depending on the people and issues involved.

Organize a service-learning project or a problem-solving group and effectively participate in one if the opportunity arises.
Compare and contrast when individual or group decisions would work best to solve problems in your own life and implement each as needed.
Describe the characteristics of successful groups, including their rules, norms, and phases, and use this information to improve your group participation.
Put into action the steps of the group problem-solving process with success when participating in group experiences whether in business, education, or healthcare settings.

Analyze the member characteristics, roles, and responsibilities that you use effectively and those that need improvement.
Analyze the leadership characteristics and responsibilities that you use effectively and those that need improvement.
Enhance your skills as an effective leader using the tips offered by the leadership theories and approaches presented.
Build effective group member and leadership skills as they relate to your career.

Pinpoint your level of public speaking anxiety by using the PRSCA.
Manage your communication anxiety using one or more of the seven techniques presented.
Prepare a short speech following the five steps spelled out in the chapter.
Improve your analysis of an audience by using demographic, attitude, and situational analysis.

Use brainstorming and cognitive mapping to select and narrow a quality speech topic.
Write a clear purpose and thesis statement for a speech.
Create a rough-draft outline and use it to locate research information from credible sources.
Identify effective types of supporting materials and incorporate them into your speeches.

Select an appropriate pattern and successfully organize an informative speech.
Prepare a quality introduction and conclusion for an informative speech.
Apply effective transitions to an outline for an informative speech.
Prepare a successful outline or storyboard that follows the principles given in this chapter.

Identify various types of visual aids including PowerPoint and prepare several of them so they communicate effectively and look professional.
Adapt your delivery method, visual aids, and speech content to different audience types.
Evaluate your personal verbal and nonverbal delivery and apply text suggestions for any needed improvements.
Cite your sources appropriately during a presentation.

Use social judgment theory to build an argument that will change the minds of your audience.
Identify fallacious arguments in others’ speeches and avoid them in your own.
Plan and present a successful persuasive speech, using one or more of the persuasive organizational patterns.
Apply the persuasive appeals successfully to a variety of audiences.

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