Student Resources

Learning Objectives

Chapter 1

After completing this chapter, you will

Become more aware of:

1. The importance and benefits of effective listening
2. The usefulness of the HURIER model in developing listening skills
3. The value of a behavioral approach to listening
4. The importance of understanding yourself as a listener

Better understand:

1. The components of the HURIER model
2. The development and advantages of the HURIER model
3. The principles of self-monitoring
4. The principles of constructive feedback

Develop skills in:

1. Identifying listening tasks and opportunities
2. Identifying factors that influence your listening effectiveness
3. Using the HURIER model to assess your listening behavior
4. Self-monitoring
5. Providing constructive feedbacks

Chapter 2

After completing this chapter, you will

Become more aware of:

1. The central role listening plays in the communication process
2. The importance of individual perception in the listening process
3. The complexity of the listening process
4. The variety of listening definitions
5. Factors that influence your listening

Better understand:

1. The systems perspective
2. The key concepts of relational listening
3. Problems encountered by listening researchers
4. Issues related to listening assessment
5. How models of listening contribute to understanding the process
6. The assumptions of the HURIER model
7. How your listening is influenced by purpose and situation

Develop skills in:

1. Identifying individual differences in perception
2. Defining the situation
3. Identifying specific contexts and purposes to determine appropriate listening strategies

Chapter 3

After completing this chapter, you will

Become more aware of:

1. The importance of hearing to the listening process
2. The ways in which you can influence the hearing process
3. The complexity of the processes associated with hearing
4. The types of research that are being conducted on the hearing process
5. The daily opportunities for appreciative listening

Better understand:

1. The mechanics of hearing
2. The relationships between attention and hearing
3. The processes of auditory discrimination and selective attention
4. The ways you can learn to focus your attention by using the thought–speech differential
5. How anxiety influences listening
6. Appreciative listening

Develop skills in:

1. Improving your concentration
2. Applying the vocalized listening technique
3. Identifying and reducing distractions
4. Recognizing and reducing stress

Chapter 4

After completing this chapter, you will

Become more aware of:

1. The mental processes involved in listening comprehension
2. The function of inner speech in listening comprehension
3. The ways in which listeners can positively influence the creation of shared meanings
4. The ways in which listeners can improve their comprehension

Better understand:

1. The relationship between language and thought
2. How language influences listening
3. The process of relational listening
4. The types of questions that assist in listening comprehension
5. The organizational systems speakers use
6. How note-taking methods can improve listening comprehension

Develop skills in:

1. Recognizing inner speech
2. Identifying relationships between language and thought
3. Increasing vocabulary
4. Asking questions
5. Listening to the entire message
6. Distinguishing main from supporting ideas
7. Taking notes

Chapter 5

After completing this chapter, you will

Become more aware of:

1. The importance of memory to effective listening
2. The control that you have over your memory process
3. The ways in which stress affects your memory

Better understand:

1. The three memory processes—immediate, short term, and long term
2. The long-term memory techniques
3. The obstacles to effective memory
4. The principles of active stress managers
5. The ways in which increasing creativity can facilitate memory processes

Develop skills in:

1. Short-term memory techniques
2. Long-term memory techniques
3. Overcoming obstacles to memory
4. Increasing creativity
5. Reducing stress

Chapter 6

After completing this chapter, you will

Become more aware of:

1. The influence of your attitudes on your interpretations
2. The impact of nonverbal behavior on the interpretation of meanings
3. The importance of empathy to effective listening
4. Everyday listening problems caused by the misinterpretation of messages

Better understand:

1. The role of interpreting messages within the listening process
2. The nature and characteristics of empathy
3. The three types of empathy
4. The principles of nonverbal behavior
5. The ways in which verbal and nonverbal behavior interrelate

Develop skills in:

1. Cognitive empathy-taking the other person's point of view
2. Behavioral empathy-expressing concern and understanding nonverbally
3. Perceived empathy-interpreting your partner's nonverbal and vocal cues

Chapter 7

After completing this chapter, you will

Become more aware of:

1. The importance of critical listening in decision making and problem solving
2. The influence of speaker credibility on perceptions of the message
3. The ways in which communicators use logic and emotion to influence

Better understand:

1. Listening problems created by inappropriate habits of thought
2. The impact of speaker credibility on influence attempts
3. The principles of logic and reasoning
4. Types of evidence
5. The differences between facts, opinions, and inferences
6. Propaganda and emotional appeals
7. The use of language in persuasion

Develop skills in:

1. Analyzing source credibility
2. Analyzing a communicator's reasoning
3. Analyzing a communicator's evidence
4. Analyzing a communicator's emotional appeals

Chapter 8

After completing this chapter, you will

Become more aware of:

1. The importance of your response in facilitating effective interactions
2. The importance of responding ethically
3. The variety of response choices available to listeners
4. The range of nonverbal elements that affect listening environments

Better understand:

1. Common response styles
2. The assertive response
3. Supportive responses
4. The ways in which distance, time, and other nonverbal elements affect the listening environment

Develop skills in:

1. Identifying a variety of response styles
2. Demonstrating assertive skills
3. Recognizing and applying supportive communication behaviors
4. Using distance and timing to facilitate supportive listening environments

Chapter 9

After completing this chapter, you will

Become more aware of:

1. The importance of listening to family members
2. The variety of ways in which you listen to learn
3. Your responsibility as a listener in presentational speaking situations
4. The ways in which you can derive the most benefit from a coaching relationship
5. The role you play as a listener in providing help
6. The differences in listening to employees and listening to your supervisor
7. The ways in which you can facilitate effective group process through listening
8. The ways in which rumor affects employees' perceptions

Better understand:

1. The special requirements of listening to family members, including children and the elderly
2. The principles of listening in classroom and lecture situations
3. The nature of listening in coaching relationships
4. The listening principles involved in formal and informal counseling situations
5. The ways in which you can gain more information in the patient–doctor encounter
6. Your responsibilities when listening to employees
7. Techniques of listening more effectively to supervisors
8. The principles of listening in small group discussions
9. The characteristics of rumors

Develop skills in:

1. Listening to members of your family, including children and the elderly
2. Taking advantage of listening opportunities in the classroom
3. Listening to presentations
4. Listening in a coaching relationship
5. Providing support as a listener to friends in trouble
6. Listening in the patient-doctor relationship
7. Listening to employees and supervisors
8. Leading small groups
9. Using rumors productively to facilitate information sharing

Chapter 10

After completing this chapter, you will

Become more aware of:

1. The challenge of listening in hightechnology environments
2. The challenge of listening globally
3. The challenge of listening across gender
4. The challenge of ethical listening

Better understand:

1. The ways in which computers and other technology affect listening and relationships
2. Cultural differences and their impact on listening
3. Gender-linked differences in verbal and nonverbal communication
4. Gender-linked stereotypes and their consequences
5. The ethical responsibilities of listeners

Develop skills in:

1. Analyzing the impact of mediated messages
2. Analyzing the impact of technology on relationships and decision making
3. Applying third-culture concepts
4. Cognitive, behavioral, and perceived empathy when listening across cultures
5. Recognizing and reducing gender stereotypes
6. Effective cross-gender communication
7. Ethical listening