Useful professional websites

1. British Institute of Facilities Management

   http://bifm.org.uk/bifm/home

2. International Facility Management Association

   http://ifma.org/about/what-is-facility-management

Useful further reading (online)

1. Facilities (Journal)

   www.emeraldinsight.com/loi/f

2. Facilities Management Online

   www.fmonline.co.uk/index.aspx

3. GS Magazine

   www.gsmagazine.co.uk

4. Hotel Designs

   http://hoteldesigns.net/

5. Journal of Facilities Management

   www.emeraldinsight.com/toc/jfm/15/3

6. Sleeper (magazine)

   www.sleepermagazine.com

7. Space Magazine

   http://hotelspaceonline.com/about-us/

Useful slide presentations

1. Facility Management: The Basics by Sanjay Chaudhuri

   www.slideshare.net/sanjayc5in/facility-management-the-basics

2. Security and the Facilities Manager – a Current Overview by Mike Bluestone

   www.bifm.org.uk/bifm/filegrab/MikeBluestone.ppt?type=documents&ref=455

Useful videos

Useful websites (companies specializing or dealing with hotel FM)

1. Hotel Facility Concepts

   www.hotelfacilityconcepts.com

2. Servest

   www.servest.co.uk/about-us/

Further discussion questions

1. Would a hotel still deserve that name if it outsourced its core activities – accommodation management and food and beverage management?
2. How do you ensure accountability and responsiveness in hotel services that are outsourced?
3. What measures might you introduce/be available to evaluate the effectiveness of outsourced services in a hotel relative to them being provided in-house?
4. What might an integrated facilities management approach to hotels look like in practise? Would it have any implications for the ways in which hotels were managed?